Shipping and Refund Policy

Shipping & Return Policy

Shipping Information

At Ekoa, we work hard to ensure your order arrives as quickly as possible.

United States

🇺🇸 US Standard Shipping

Estimated delivery time: 3–7 business days

Shipping fee: $2.90

FREE Shipping on all orders over $35.

International Orders

🌍 International Shipping

Estimated delivery time: 4–10 business days

Shipping fee: $3.90

Please note that delivery times may vary depending on customs procedures, local carriers, weather conditions, or peak holiday periods.

Order Processing

Orders are typically processed within 2–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Returns & Refunds

Due to the hygienic nature of our products, we do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or used/opened products.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

Customer satisfaction is extremely important to us.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at contact form.

(Replace with your actual email address)

Please include:

• Your order number

• A description of the issue

• Clear photos of the product received

Our team will review your request and work with you to find an appropriate solution.

Lost Packages

Ekoa is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or incorrect shipping information provided at checkout.

If your package appears to be lost, please contact us and we will do our best to assist you.

Packaging & Presentation

Product packaging may vary from images shown on our website, social media, or promotional materials as we continuously improve our presentation and fulfillment process.

This does not affect the quality, design, or functionality of the product you receive.